Cheltenham Serviced Rooms

Cheltenham Serviced Rooms

Privacy Policy


This statement confirms how Accommodation Services (South West) Ltd. (ASSW) trading as Cheltenham Serviced Rooms (CSR) uses and protect any information that you give to us when you use this service.

We are committed to safeguarding and protecting your information. If we ask you for any information then it will only be used according to this privacy statement.

We may change this policy from time to time in line with legislation and we advise that you check this page from time to time to be aware of any changes. This policy is effective from 19th May 2018.

By continuing to use you are accepting and consenting to the practices described in this policy and agreeing to our use of cookies described in our cookie policy below.

Any changes to this policy will be on this page and we would suggest that you check this from time to time.

Information collected

Like most websites this website uses Google Analytics (GA). This data is used to look at the number of people using the site, how they find it and how they journey through the website. It also records your IP address which can personally identify you, though Google do not give us access to this.

If you make an enquiry or a booking then you may provide us with certain contact information such as your name, address and telephone number by completing the form on our site or by contacting us by telephone or email, or by commenting on a blog.

We would advise you not to share personal sensitive information on our website but if you choose to do so, then you will be allowing us to process it as part of our services to you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

Blog Posts

If you were to comment on a blog then your name and email address will be saved to this website’s database, along with your IP address. This is not passed on to a 3rd party. Your comment will remain on the website until we remove the comment or the blog post. Please email us at if you wish for the comment to be removed, using the email address that you commented with.

If you are under 16 then you must obtain parental consent before posting a comment.

Please do not leave personally identifiable information on the comment field of any blog post.

How we store your information

Any booking information you provide including forms, emails and texts will be stored by us or by our third-party provider for three years. Some information such as voice mail messages will be deleted after 30 days. All data will be transferred and stored securely on the Google cloud and saved on an encrypted computer. They will be deleted by a specialist software programme when necessary.

How you transmit data onto our site is at your risk and we cannot guarantee the safety of this. Once we have received your data then we have procedures and security to ensure we do our best to safeguard your information and prevent unauthorised access.

This website is protected by SSL so that the email content is encrypted before being sent over the internet.

How we use your information

we use information in order:


    • to carry out contracts between yourself and us and provide you with the services you request from us

    • To pass to contractors where they are used to provide our services to you

    • For accounting purposes

    • For data analysis and statistical research

    • To keep records, i.e. hire dates requested and hire requirements

    • To run and maintain our business, i.e. for financial records

    • To let you know of changess to our service

    • Your information will not be passed to third parties for any other purpose.

Access to information

You can request access to the personal information we hold on you and except in limited circumstances when we am not permitted to do so for legal reasons, we will provide this information to you within one month.

If you feel that any information that we hold about you is inaccurate then you are able to ask us to update your information. If you want us to delete your information then please do so in writing and we will endeavour to do so unless we need to keep it for legal or internal business purposes.


If you wish to contact us with questions, concerns, complaints or request for your information then please contact the Data Controller James Hunt by emailing or writing to 6a Cornwall Avenue, Cheltenham, GL51 8AY.

Cheltenham Serviced Rooms is a trading name of Accommodation Services (South West) Ltd, company no. 14778626.

Data Protection Registration Number ZB541559.